Terms

Terms & Conditions of Hire

Placing an order

A booking form must be completed online to place an order for one of our items. A booking will only be confirmed and the date of your event reserved once we have received the completed form and booking fee.

Payment

A non-refundable booking fee of 50% of the full hire amount is required to secure your booking. The balance must be paid no later than 4 weeks prior to the event date. We will send you reminders on the lead up to your event date for any outstanding balance due. Should we not receive your outstanding balance by 2 weeks before your event date we have the right to cancel your booking and retain the booking fee.

Prices

Once we’ve received your booking fee, we will not increase the cost of hire. Should you wish to add additional items to hire for your event at a later date, these will be subject to the prices advertised at that time.

Cancellations

Cancellations will result in the loss of the 50% booking fee. We do, however, understand that due to unforeseen circumstances your situation may change. Therefore, if you cancel before the final 4 weeks of your event date you will have no further amount to pay.  We will also do our upmost to accommodate a new booking for your new date.

Please note: should Rent For Your Event need to cancel your booking due to unforeseen circumstances or illness, all payments already made will be refunded to you.

Security Deposit

We will require a deposit of £15 per centrepiece & stand, £25 for either Donut Wall, Baby Blocks or Post Boxes, £50 for the Prosecco Wall, Copper Frame, Rose Walls, Starlight Curtain, Grass Wall, Shimmer Wall, Arwen Arch, Juliet Arch, Classic Arch or either Sweet Cart, and £100 for our Deluxe Flower Walls (Windsor, Jungle, Aspen or Ascot), Neon Signs, Grace Arch, Elegance Moongate, Evergreen Arch, Floral Arch or Majestic Arch which will be deemed as a security deposit. The security deposit will be fully refunded on safe collection/return of hired item in the same manner as how the deposit was paid. The speed of refund will depend on method of original payment i.e Bank/Paypal. The security deposit is to cover any items which are either lost, stolen or returned to us damaged or with pieces/equipment missing. This includes, but is not limited to, post boxes and keys, donut wall and all 32/35 pegs, easels, sweet cart and all glassware/tongs/decorations, flower walls/backdrops and pipe & drape system, arches, artificial flowers, decorations, prosecco wall it’s accessories and 42/84 glasses, neon signs and cables/remotes, light up letters and cables/bulbs. For damage or failure to return any item, Rent For Your Event will obtain a quote for repair or replacement and deduct the amount required from the security deposit. If the amount of replacement or repair is greater than the security deposit, we may invoice you for the additional cost providing you with receipts/evidence of the amount required to cover the cost.

Set Up

We will arrive to set up at a time agree with the hirer and/or venue. The price quoted will include one set up in one place, and once set up the items cannot be moved (unless previously agreed with us) Depending on availability, we may be able to return to move your item to a second location and we will quote for this on request. 

Collection

Unless expressly agreed in writing with us beforehand, collection for indoor hires will be the following day. Please ensure that your venue knows we will not collect the same night (unless agreed before the hire is confirmed). If we are then given no option by the venue but to collect the same evening after the event has finished (past 10pm) we will charge the hirer a late collection fee of £100.

Outdoor Hire

Some of our items can be provided for use outdoors in good weather conditions during summer months only, i.e not above 25 degrees, windy, or raining etc. Should the conditions prove unsatisfactory we will set up indoors. As we would have held the date for your booking, we cannot offer refunds if the weather proves unsuitable and you decide not to have us set up indoors. Please ensure you have adequate space indoors available, if you are unsure of spacing requirements please feel free to contact us.

For outdoor hire, collection will always be the same evening unless agreed with us beforehand. We will provide an available time to collect when we give the quote. Note, for hire within a professional marquee we will treat this as indoor although we must be able to collect all items before the marquee is taken down.

Our flower walls will be set up outdoors using a frame totalling 240cm by 240cm, and must be on a flat & dry surface against a wall or fence, and once set up the wall must not be moved or taken down for any reason as this could cause damage to the flower wall and/or stand.

If we provide you with a cover for any of the hired items, please ensure it’s used and you are careful when putting it over the items.

Access

Some of our items are heavy and/or large and will require adequate access to your venue in order to deliver & collect. If we are unable to set up the equipment due to no prior warning of limited access, no refund will be given.

Customer Liability

Rent For Your Event cannot be deemed liable should any guests at your event have an allergic reaction to any of the products provided at the event. Allergy information is available on request for all of the products provided. Some of the products may have traces of nuts or may have been produced alongside other products which contain nuts.

Customers should also ensure that children are suitably supervised at all times around hired items as they will not be manned by staff from Rent For Your Event once set up. We cannot be held responsible for safety issues which occur from the use of the equipment, consumables or the consumption of food products at your event.

No open flames (fires or cigarettes) must be near the hired items, and liquids and animals must be kept away to ensure no accidental damage from spillages. Children must be supervised around the hired items, and not allowed to climb or pull any of the structures. 

Unless expressly agreed with Rent For Your Event, all items are for indoor use only. See above ‘Outdoor Hire’ conditions for future information on outdoor hire.

Please note: none of our items should be moved or have any items pinned or attached to unless by prior agreement with Rent For Your Event. None of the items are suitable for sitting or climbing on, therefore we cannot be held responsible for any injuries that may occur should this happen. Any items found to be being miss-used during hire period will result in removal of the item/s and no refund given.

GDPR

The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation in the European Union effective 25th May 2018. Rent For Your Event will collect and store personal data which is provided to us when an enquiry is made. This data will be held securely, password protected and will not be shared with any third parties. This data will be deleted 6 months after the event date has passed.

Disclaimer

Rent For Your Event reserves the right to take photographic and video items of the hired items prior to / at your event and to use those images (with your permission) for marketing purposes.

Acceptance of Terms

Your completed booking form and/or payment of our invoice, where several links and references to this page have been made, is deemed as your acceptance of our Terms & Conditions of hire.

Insurance

Rent For Your Event have current public liability insurance. Details of this can be provided upon request.

We reserve the right to amend these terms at any time without prior notice. In this eventuality, a copy will be sent to your email address.

We have been awarded a 5 by the Food Standards Agency