FAQs
Have a question? Here are answers to our most asked queries! Still unsure? Click below to contact us directly.
We’re based in Derby, so can cover most of the East (and some of the West Midlands). As a rule we generally stay within 35 miles of Derby but we do occasionally work outside of this areas depending on the date and our availability. For any venues over 50 miles away, we will only provide our ‘On Tour’ Exclusive Package.
We have a showroom just outside of Hilton,
Derbyshire which we open up a few times a year
for booked and new couples to come and view
our beautiful styling in person! Details for our
next dates will always be published on our social
media pages, or you can message us to find out
when the next event will be.
Once we’ve established your requirements, venue location and date we’ll provide you with a bespoke quote. This quote will be valid for 1 month (unless agreed in writing) and will include all our admin time, delivery, set up & collection costs. Any additional charges such as returning to move items, or adding on extra items at a later date will be charged on top.
Due to the uncertainty of English weather, plus
the delicate nature of our items most are not
available for outdoor hire unless you hire our
Epic & Exclusive Packages (subject to weather
conditions) as we will be on hand after the
ceremony to move items indoors. Some smaller
items such as smaller floral pieces / plinths / chair
drapes can be hired outdoors as long as they are
moved indoors after the ceremony by venue staff.
No items can be left outdoors overnight.
Again similarly to outdoors, we don’t allow any of our larger items to be moved once set up. You
may utilise smaller items (centrepieces / table
arrangements / smaller floral arrangements / table decor etc) in multiple places if you wish
to. If you wish to have a larger item (Arch/Moongate/Styled Backdrop/Neon moved, we charge a return to move fee of £100 (subject to availability)
Note, should you choose our Exclusive Wedding Package or Epic Wedding Package, one or more ‘return to moves’ are already included in the price.
To secure your date, we request a booking fee – see our Terms & Conditions for our different payment options. The remaining balance is then split between 2-4 payments with the final payment due 4 weeks before the wedding, along with a security deposit (amount will depend on the number of items hired). Your security deposit is refunded upon safe return of all items. For more info on this, please see our Terms & Conditions of Hire.
We cannot hold dates without a deposit, so if you’d like to go ahead then please ensure you’ve made payment to avoid disappointment.
We have a minimum spend of £1250 for venues within 30 miles of Derby. Outside of this area may require a larger spend depending on the location/travel time. Peak dates and particularly far distances may also have a larger package requirement. Check with us first if you have any questions about availability and pricing for your date!
Our standard policy is to set up on the morning of your event and collect the following day. We can sometimes arrange for alternative set-up/collection times but please discuss this with us before booking any items.
Please note: we cannot accommodate late night collections so please ensure that your venue allows collections the following day.
No – we don’t hire chairs, tables, marquee’s, photobooths, hot tubs or any other similar items like this unfortunately!
