FAQs

Have a question? Here are answers to our most asked queries! Still unsure? Click below to contact us directly. 

What area do you cover?

We’re based in Derby, so can cover most of the East (and some of the West Midlands). As a rule we generally stay within 35 miles of Derby but we do occasionally work outside of this areas depending on the date and our availability. For any venues over 50 miles away, we will only provide our ‘On Tour’ Exclusive Package.

Do you have a showroom?

We don’t have a ‘warehouse’ style showroom, however our Design Office will be opening for booked couples from Autumn/Winter 2024! We will be able to discuss your big day in person and show you some styling options! Aside from this, we attend a number of wedding fayres and wedding open days/showcases at local venues throughout the year to give our current and potential customers the opportunity to see our items in real life. Most of these events are free to attend and we’ll advertise on our social media pages any upcoming events we’ll be at. Should you wish to see additional photos or videos, we can send these over via Whatsapp.

What do our prices include?

Once we’ve established your requirements, venue location and date we’ll provide you with a bespoke quote. This quote will be valid for 1 month (unless agreed in writing) and will include all our admin time, delivery, set up & collection costs. Any additional charges such as returning to move items, or adding on extra items at a later date will be charged on top.

Can items be used for outdoor weddings?

Most of our items are intended for indoor use unless agreed with us beforehand. Easily moveable items such as floor pieces, fabrics, smaller floral arrangements etc can be moved by the venue and therefore can be placed outdoors for the ceremony. Arches / Moongates can be used outdoors but you must add on a ‘return to move’ £100 charge for us to move it indoors after the ceremony. Note this is weather dependent, we will make final decision on whether we are happy for it to be placed outdoors. No items must be left outdoors overnight.

All Flower Walls, Sequin Walls, Wooden Backdrops, Neon signs are indoor hire only.

Note, should you choose our Exclusive Wedding Package or Epic Wedding Package, we always allow for outdoor wedding (weather permitting) as we will be on hand to move items indoors once the ceremony has finished. 

Can we move the items if we wanted to during the wedding?

Again similarly to outdoors, we don’t allow any of our larger items to be moved once set up. You
may utilise smaller items (centrepieces / table
arrangements / smaller floral arrangements / table decor etc) in multiple places if you wish
to. If you wish to have a larger item (Arch/Moongate/Styled Backdrop/Neon moved, we charge a return to move fee of £100 (subject to availability)
Note, should you choose our Exclusive Wedding Package or Epic Wedding Package, one or more ‘return to moves’ are already included in the price.

Will I need to pay a deposit?

To secure your date, we request a booking fee – see our Terms & Conditions for our different payment options. The remaining balance is then split between 2-4 payments with the final payment due 4 weeks before the wedding, along with a security deposit  (amount will depend on the number of items hired). Your security deposit is refunded upon safe return of all items. For more info on this, please see our Terms & Conditions of Hire.

We cannot hold dates without a deposit, so if you’d like to go ahead then please ensure you’ve made payment to avoid disappointment.

Do you have a minimum spend?

Yes – we have a minimum spend of £1000 for venues within 35 miles of Derby. We also reserve the right to only accept Package bookings on premium & popular dates.

For venues more than 50 miles away from Derby we have a minimum spend of £3250 – see our On Tour Exclusive Package for more details!

When will the items be delivered and collected?

Our standard policy is to set up on the morning of your event and collect the following day. We can sometimes arrange for alternative set-up/collection times but please discuss this with us before booking any items.

Please note: we cannot accommodate late night collections so please ensure that your venue allows collections the following day.

Do you hire furniture?

No – we don’t hire chairs, tables, marquee’s, photobooths, hot tubs or any other similar items like this unfortunately!